Poslovni proces

Poslovni proces, poslovna metoda ili poslovna funkcija je skup povezanih, strukturiranih aktivnosti ili zadataka od strane ljudi ili opreme u kojima određeni slijed proizvodi uslugu ili proizvod (služi određenom poslovnom cilju) za određenog kupca ili kupce. Poslovni procesi se javljaju na svim nivoima organizacije i mogu, ali i ne moraju biti vidljivi kupcima.^[1]^[2]^[3] Poslovni proces se često može vizualizirati (modelirati) kao dijagram toka niza aktivnosti sa prepličućim tačkama odlučivanja ili kao procesna matrica niza aktivnosti sa relevantnim pravilima zasnovanim na podacima u procesu.^[2]^[3]^[4]^[5] Prednosti korištenja poslovnih procesa uključuju poboljšano zadovoljstvo kupaca i poboljšanu agilnost za reagiranje na brze promjene tržišta.^[1]^[2] Organizacije orijentirane na proces ruše barijere strukturalnih odjela i pokušavaju izbjeći funkcionalne silose.^[6]

^ ^a ^b Weske, M. (2012). "Chapter 1: Introduction". Business Process Management: Concepts, Languages, Architectures. Springer Science & Business Media. str. 1–24. ISBN 9783642286162.
^ ^a ^b ^c Kirchmer, M. (2017). "Chapter 1: Business Process Management: What Is It and Why Do You Need It?". High Performance Through Business Process Management: Strategy Execution in a Digital World. Springer. str. 1–28. ISBN 9783319512594.
^ ^a ^b von Scheel, H.; von Rosing, M.; Fonseca, M.; et al. (2014). "Phase 1: Process Concept Evolution". u von Rosing, M.; Scheer, A.-W.; von Scheel, H. (ured.). The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM. 1. Morgan Kaufmann. str. 1–10. ISBN 9780128004722.
^ Chen, M. (2012). "Chapter 8: BPR Methodologies: Methods and Tools". u Elzinga, D.J.; Gulledge, T.R.; Lee, C.-Y. (ured.). Business Process Engineering: Advancing the State of the Art. Springer Science & Business Media. str. 187–212. ISBN 9781461550914.
^ Chand, D.R.; Chircu, A.M. (2012). "Chapter 3: Business Process Modeling". u Elzinga, D.J.; Gulledge, T.R.; Lee, C.-Y. (ured.). Business Enterprise, Process, and Technology Management: Models and Applications. Springer Science & Business Media. str. 187–212. ISBN 9781466602502.
^ von Rosing, M.; Kemp, N.; Hove, M.; Ross, J.W. (2014). "Process Tagging - A Process Classification and Categorization Concept". u von Rosing, M.; Scheer, A.-W.; von Scheel, H. (ured.). The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM. 1. Morgan Kaufmann. str. 123–172. ISBN 9780128004722.

[WeskeBusiness12-1] Weske, M. (2012). "Chapter 1: Introduction". Business Process Management: Concepts, Languages, Architectures. Springer Science & Business Media. str. 1–24. ISBN 9783642286162.

[KirchmerHigh17-2] Kirchmer, M. (2017). "Chapter 1: Business Process Management: What Is It and Why Do You Need It?". High Performance Through Business Process Management: Strategy Execution in a Digital World. Springer. str. 1–28. ISBN 9783319512594.

[vonScheelPhase114-3] von Scheel, H.; von Rosing, M.; Fonseca, M.; et al. (2014). "Phase 1: Process Concept Evolution". u von Rosing, M.; Scheer, A.-W.; von Scheel, H. (ured.). The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM. 1. Morgan Kaufmann. str. 1–10. ISBN 9780128004722.

[ChenBusiness12-4] Chen, M. (2012). "Chapter 8: BPR Methodologies: Methods and Tools". u Elzinga, D.J.; Gulledge, T.R.; Lee, C.-Y. (ured.). Business Process Engineering: Advancing the State of the Art. Springer Science & Business Media. str. 187–212. ISBN 9781461550914.

[ChandBusiness12-5] Chand, D.R.; Chircu, A.M. (2012). "Chapter 3: Business Process Modeling". u Elzinga, D.J.; Gulledge, T.R.; Lee, C.-Y. (ured.). Business Enterprise, Process, and Technology Management: Models and Applications. Springer Science & Business Media. str. 187–212. ISBN 9781466602502.

[vonRosingProcess14-6] von Rosing, M.; Kemp, N.; Hove, M.; Ross, J.W. (2014). "Process Tagging - A Process Classification and Categorization Concept". u von Rosing, M.; Scheer, A.-W.; von Scheel, H. (ured.). The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM. 1. Morgan Kaufmann. str. 123–172. ISBN 9780128004722.

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